Record household changes during scheme review
Retain the date and evidence for a change and follow the scheme's notification process.
Give the change its own record
Start with the submitted version and identify the changed particular, date and evidence. HA handles any review or priority effect for the actual case; an unchanged outcome should not be assumed.
Keep the notification, submission evidence and response with the original application. Contact-detail updates and household or income/asset changes may have different processes.
Compare earlier and changed particulars
Retain the earlier version too.
| Item | Record | Follow-up |
|---|---|---|
| Earlier | Submitted version | Retain the basis |
| Change | Particular and date | Link relevant evidence |
| Notification | Requirement and submission | Check the handling office |
| Response | Received and unresolved matters | Follow the response |
Example: a contact update is a different task
An email update does not establish that a household change was handled. Keep separate records for the two submissions and responses.
Follow each change separately
- Dates and earlier versions remain
- Different tasks are not conflated
- Official outcomes are not assumed