Compare broadband coverage, installation and the existing contract when moving
Check coverage, installation and the existing contract separately. Distinguish one-off and monthly costs and plan for any gap in service.
Check the new address and activation date
Check the full building and unit address with the supplier. Service elsewhere on the street does not establish an installation at the flat. Record confirmation details, appointment dates and unresolved site questions.
Record expiry, moving, termination and equipment-return terms for the existing contract. Separate the new service's monthly, installation, equipment and other confirmed charges. Compare the same period rather than only the first month's expense.
Compare service and contract arrangements
Enter amounts only for confirmed items, keeping offers and unresolved conditions separately.
| Item | Record | Follow-up |
|---|---|---|
| Coverage | Full address and confirmation | Resolve site conditions |
| Activation | Installation and usable date | Plan for the service gap |
| Existing contract | Term, moving and equipment return | Read the actual terms |
| Costs | One-off and monthly expenses | Compare the same period |
Example: occupation starts before installation
The home can be occupied before the installation appointment. Include that gap in the moving itinerary and arrange work requiring connectivity separately. A completed booking is different from an activated service.
Keep records of the moving request
- Full address and coverage response
- Installation booking and cost version
- Existing contract and equipment-return plan